solo ph Privacy Policy – How Your Personal Data Is Handled

What Information Do We Collect and Why?

1. Information We Collect

When you register an account on solo ph, we collect personal information that is necessary to operate your account and comply with Philippine regulatory requirements. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We may also collect device information, IP address, and browser type when you access the platform, which helps us maintain security and improve your experience. During the identity verification process, we may request a government-issued ID or other supporting documents to confirm your eligibility to play. All information collected is stored securely and used only for the purposes describedin this Privacy Policy.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with anti-money laundering requirements. We also use your data to send you important account notifications, respond to support requests, and detect any suspicious or fraudulent activity on the platform. Aggregated and anonymised data may be used internally to analyse platform performance and improve the overall gaming experience for Filipino players. We do not use your personal information for automated decision-making that produces legal effects without human review. Any marketing communications we send are based on your account preferences, and you may opt out at any time by contacting our support team.

3. Sharing of Personal Information

solo ph does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers, all of whom are bound by strict confidentiality obligations. In cases where disclosure is required by Philippine law, a court order, or a regulatory authority such as PAGCOR, we will comply with such requirements and, where permitted, notify you of the disclosure. Any third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection laws. We will never share your information with advertisers or unrelated commercial entities.

4. Data Storage and Security

Your personal data is stored on secure servers protected by industry-standard encryption, firewalls, and access controls to prevent unauthorised access, disclosure, or misuse. We apply SSL encryption to all data transmitted between your device and the solo ph platform, ensuring that your login credentials and payment details are protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling player data are trained on data privacy obligations. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by law or for legitimate business purposes. If you request deletion of your account, we will remove your personal data in accordance with our retention schedule and applicable Philippine regulations.

5. Cookies and Tracking Technologies

solo ph uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve the performance and security of the platform. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device to help us recognise you on return visits and provide a smoother experience. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. You can manage or disable cookies through your browser settings; however, doing so may affect certain features of the platform, such as staying logged in or accessing personalised settings. By continuing to use the solo ph platform, you consent to our use of cookies as described in this policy.

6. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you at any time. You also have the right to request correction of any inaccurate or incomplete data, and to request deletion of your personal information subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through the contact details available on the FAQ page. We will respond to all verified data subject requests within a reasonable timeframe in accordance with applicable law.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When material changes are made, the revised policy will be published on this page with an updated effective date, and we may notify registered players via email or an in-platform notice. Your continued use of the solo ph platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how your personal information is being protected. If you have any questions or concerns about this policy or our data practices, please visit our FAQ page for guidance.